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Deploying
Once you’ve configured your organization, bot, and training, you’re ready to deploy Annie to handle real conversations.

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Deployment Checklist

Before going live, ensure you have:
  • Created an organization with complete details (address, hours, timezone)
  • Set up a bot with appropriate greetings and industry settings
  • Applied training (templates, FAQs, workflows) to your bot
  • Attached a phone number to your bot
  • Tested conversations to verify behavior

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Attach a Phone Number

To use Annie via phone, you first need to attach a phone number to your bot. This is the number callers will dial to reach Annie, or the number Annie will use as her caller ID for outbound calls.

Phone Numbers

Learn how to provision and attach phone numbers to your bot

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Ways to Use Annie

Once a phone number is attached, there are two ways to interact with Annie:

Inbound Calls

Callers dial your number and Annie answers automatically

Outbound Calls

Annie places calls to your patients for reminders and outreach