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Documentation Index

Fetch the complete documentation index at: https://docs.helloannie.com/llms.txt

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Inbound calls are the simplest way to use Annie. Once a phone number is attached to your bot, Annie automatically answers calls and handles conversations based on your configured training.

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How It Works

  1. A caller dials the phone number attached to your bot
  2. Annie answers and greets the caller
  3. The conversation flows based on your bot’s training (workflows, FAQs, templates)
  4. Annie handles the request—scheduling appointments, answering questions, taking messages, etc.
No additional API calls are required for inbound calls. Once your bot is configured with training and has a phone number attached, Annie is ready to answer.

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Prerequisites

Before receiving inbound calls, ensure you have:
  • A bot with training attached (workflows, FAQs, or templates)
  • A phone number provisioned and attached to the bot
  • An organization linked to the bot (for location-specific context)

Phone Numbers

Provision and attach phone numbers

Training

Configure how Annie responds

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Testing Inbound Calls

To test your setup:
  1. Call the phone number attached to your bot
  2. Interact with Annie as a caller would
  3. Verify that responses match your training configuration
  4. Check conversation logs in the Annie dashboard for insights
Start with a simple workflow and expand as you verify each piece works correctly.