Inbound calls are the simplest way to use Annie. Once a phone number is attached to your bot, Annie automatically answers calls and handles conversations based on your configured training.
How It Works
- A caller dials the phone number attached to your bot
- Annie answers and greets the caller
- The conversation flows based on your bot’s training (workflows, FAQs, templates)
- Annie handles the request—scheduling appointments, answering questions, taking messages, etc.
No additional API calls are required for inbound calls. Once your bot is configured with training and has a phone number attached, Annie is ready to answer.
Prerequisites
Before receiving inbound calls, ensure you have:
- A bot with training attached (workflows, FAQs, or templates)
- A phone number provisioned and attached to the bot
- An organization linked to the bot (for location-specific context)
Testing Inbound Calls
To test your setup:
- Call the phone number attached to your bot
- Interact with Annie as a caller would
- Verify that responses match your training configuration
- Check conversation logs in the Annie dashboard for insights
Start with a simple workflow and expand as you verify each piece works correctly.
