What is Annie?
Annie is the always-on front desk sidekick for healthcare practices. She answers calls, schedules appointments, handles patient questions, and never takes a day off. Through the Annie API, you can create your own Annies—custom-trained agents tailored to your specific use case, deployed at scale.What You Can Build
The API gives you full control over every aspect of your agents:- Custom training — Teach agents your specific FAQs, workflows, and business logic
- Multi-location deployments — Spin up agents for hundreds of locations with location-specific knowledge
- Custom Integrations — Connect Annie to your own PMS integrations
- Automated workflows — Trigger outbound calls or handle inbound calls for various custom campaigns (e.g. patient follow-ups, appointment reminders, etc.)
Core Concepts
Organizations
Physical locations with addresses, office hours, staff, and timezone information.
Bots
AI agents that handle conversations. Each bot has its own training and configuration.
Training
FAQs, templates, and workflows that define how your agent responds.
Conversations
Every interaction—calls, chats, SMS—captured with full message history and metadata.
Getting Started
Get API Access
The Annie API is invite-only for now. Contact us to request credentials and get set up with a sandbox environment.
Authentication
Set up API keys or OAuth to access the API.
Quickstart
Build your first agent in 5 steps.
Guides
Organizations
Create and configure locations.
Bots
Set up agents with custom training.
Training
FAQs, templates, and workflows.
Phone Numbers
Provision and attach phone numbers.
Bot Architecture
Multi-location and enterprise patterns.
API Reference
API Reference
Full documentation for all endpoints.