Initiate an outbound SMS conversation from an Annie phone number to a destination number. SMS is subject to legal hours (9 AM–8 PM org timezone) and per-number rate limits. Rate limits per destination number: max 6 SMS per rolling 30 days, min 24 hours between attempts, 30-day cooldown after 3 consecutive failed attempts, and max 3 attempts per rolling 7 days. Returns 409 Conflict if a send to the same number is already in progress. Returns a conversation ID for tracking the SMS conversation.
Documentation Index
Fetch the complete documentation index at: https://docs.helloannie.com/llms.txt
Use this file to discover all available pages before exploring further.
Request body for starting an outbound SMS conversation
The Annie phone number to send SMS from (must be configured in the system)
"+15551234567"
The phone number to send SMS to
"+15559876543"
The initial SMS message to send to the patient
1 - 500"Hi Sarah, this is Annie from Bright Smiles Dental. We wanted to reach out about scheduling your next cleaning appointment. Would you like to set something up?"
Patient information for the call
{
"firstName": "Sarah",
"lastName": "Johnson",
"dateOfBirth": "1988-03-22T00:00:00.000Z",
"patientId": "PAT-10432"
}Appointment information for context during the call
{
"startTime": "2025-03-10T15:00:00-06:00",
"endTime": "2025-03-10T15:30:00-06:00",
"appointmentTypeId": "apt-type-cleaning",
"appointmentDescription": "6-month routine cleaning and exam",
"appointmentId": "81260683"
}Context about the SMS conversation being initiated
500"Confirming upcoming cleaning appointment scheduled for March 10th at 3:00 PM"