Initiate an outbound call from an Annie phone number to a destination number. Calls are subject to legal hours (9 AM–8 PM org timezone) and per-number rate limits. Rate limits per destination number: max 6 calls per rolling 30 days, min 24 hours between attempts, 30-day cooldown after 3 consecutive failed attempts, and max 3 attempts per rolling 7 days. Returns a conversation ID for tracking the call.
Documentation Index
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Request body for starting an outbound call
The Annie phone number to call from (must be configured in the system)
"+15551234567"
The phone number to call (must be in the allowed allowlist)
"+15559876543"
Patient information for the call
{
"firstName": "Sarah",
"lastName": "Johnson",
"dateOfBirth": "1988-03-22T00:00:00.000Z",
"patientId": "PAT-10432"
}Appointment information for context during the call
{
"startTime": "2025-03-10T15:00:00-06:00",
"endTime": "2025-03-10T15:30:00-06:00",
"appointmentTypeId": "apt-type-cleaning",
"appointmentDescription": "6-month routine cleaning and exam",
"appointmentId": "81260683"
}Context about the call being initiated (e.g., appointment confirmation details)
500"Confirming upcoming cleaning appointment scheduled for March 10th at 3:00 PM"
If present, Annie will leave this voicemail message when voicemail is detected
500"Hi, this is Annie from Bright Smile Dental. Please call us back."