Close conversation
Conversations
Close conversation
Close a conversation and run post-conversation actions including final summary, tagging, classification, notifications, and integrations. Calling this on a conversation that is already CLOSED returns 200 with status CLOSED (idempotent). Calling it on a conversation that is currently CLOSING (closure already in progress, by either a prior /close call or the auto-close cron) returns 200 with status CLOSING.
POST
Close conversation
Path Parameters
The ID of the conversation to close
Body
Request body for closing a conversation and running post-conversation actions
Whether to skip sending notifications to org users about this conversation. Defaults to false.