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FAQs are the simplest form of training—question-answer pairs that teach your agent specific information. They’re organization-specific, so each location can have its own set, and can be shared across an organization’s bots. Use FAQs for:
  • Common questions with straightforward answers
  • Location-specific policies (cancellation, parking, payments)
  • Information that doesn’t require back-and-forth conversation

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Creating an FAQ

const response = await fetch(
  "https://api.helloannie.com/v1/organizations/YOUR_ORG_ID/faqs",
  {
    method: "POST",
    headers: {
      "Authorization": "Bearer YOUR_API_KEY",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      title: "What insurance do you accept?",
      content: "We accept most major dental insurance plans including Delta Dental, Cigna, and Aetna. We also offer payment plans for patients without insurance."
    })
  }
)

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FAQ Fields

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title
string
required
The question or topic this FAQ addresses. Annie uses this to match caller questions.Example: "What is your cancellation policy?"
​
content
string
required
The answer Annie should give when this FAQ matches.Example: "We require 24 hours notice to cancel or reschedule. Missed appointments may incur a $50 fee."
​
botIds
array
Optional list of bot IDs to attach this FAQ to. If not provided, the FAQ is available to all bots in the organization.

FAQs API

See the full API reference for FAQ endpoints.