> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helloannie.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Add training for specific questions with direct answers

FAQs are the simplest form of training—question-answer pairs that teach your agent specific information. They're organization-specific, so each location can have its own set, and can be shared across an organization's bots.

**Use FAQs for:**

* Common questions with straightforward answers
* Location-specific policies (cancellation, parking, payments)
* Information that doesn't require back-and-forth conversation

## Creating an FAQ

<CodeGroup>
  ```javascript Node.js theme={null}
  const response = await fetch(
    "https://api.helloannie.com/v1/organizations/YOUR_ORG_ID/faqs",
    {
      method: "POST",
      headers: {
        "Authorization": "Bearer YOUR_API_KEY",
        "Content-Type": "application/json"
      },
      body: JSON.stringify({
        title: "What insurance do you accept?",
        content: "We accept most major dental insurance plans including Delta Dental, Cigna, and Aetna. We also offer payment plans for patients without insurance."
      })
    }
  )
  ```

  ```python Python theme={null}
  import requests

  response = requests.post(
      "https://api.helloannie.com/v1/organizations/YOUR_ORG_ID/faqs",
      headers={
          "Authorization": "Bearer YOUR_API_KEY",
          "Content-Type": "application/json"
      },
      json={
          "title": "What insurance do you accept?",
          "content": "We accept most major dental insurance plans including Delta Dental, Cigna, and Aetna. We also offer payment plans for patients without insurance."
      }
  )
  ```

  ```bash cURL theme={null}
  curl -X POST https://api.helloannie.com/v1/organizations/YOUR_ORG_ID/faqs \
    -H "Authorization: Bearer YOUR_API_KEY" \
    -H "Content-Type: application/json" \
    -d '{
      "title": "What insurance do you accept?",
      "content": "We accept most major dental insurance plans including Delta Dental, Cigna, and Aetna. We also offer payment plans for patients without insurance."
    }'
  ```
</CodeGroup>

## FAQ Fields

<ParamField body="title" type="string" required>
  The question or topic this FAQ addresses. Annie uses this to match caller questions.

  **Example:** `"What is your cancellation policy?"`
</ParamField>

<ParamField body="content" type="string" required>
  The answer Annie should give when this FAQ matches.

  **Example:** `"We require 24 hours notice to cancel or reschedule. Missed appointments may incur a $50 fee."`
</ParamField>

<ParamField body="botIds" type="array">
  Optional list of bot IDs to attach this FAQ to. If not provided, the FAQ is available to all bots in the organization.
</ParamField>

***

<Card title="FAQs API" icon="code" href="/api-reference/faqs/list-faqs">
  See the full API reference for FAQ endpoints.
</Card>