> ## Documentation Index
> Fetch the complete documentation index at: https://docs.helloannie.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receiving Inbound Calls

> Handle incoming calls with your Annie agent

Inbound calls are the simplest way to use Annie. Once a phone number is attached to your bot, Annie automatically answers calls and handles conversations based on your configured training.

## How It Works

1. A caller dials the phone number attached to your bot
2. Annie answers and greets the caller
3. The conversation flows based on your bot's training (workflows, FAQs, templates)
4. Annie handles the request—scheduling appointments, answering questions, taking messages, etc.

No additional API calls are required for inbound calls. Once your bot is configured with training and has a phone number attached, Annie is ready to answer.

## Prerequisites

Before receiving inbound calls, ensure you have:

* A bot with training attached (workflows, FAQs, or templates)
* A phone number provisioned and attached to the bot
* An organization linked to the bot (for location-specific context)

<CardGroup cols={2}>
  <Card title="Phone Numbers" icon="phone" href="/overview/guides/deploying/phone-numbers">
    Provision and attach phone numbers
  </Card>

  <Card title="Training" icon="graduation-cap" href="/overview/guides/training/overview">
    Configure how Annie responds
  </Card>
</CardGroup>

## Testing Inbound Calls

To test your setup:

1. Call the phone number attached to your bot
2. Interact with Annie as a caller would
3. Verify that responses match your training configuration
4. Check conversation logs in the Annie dashboard for insights

<Tip>
  Start with a simple workflow and expand as you verify each piece works correctly.
</Tip>